Canada Employment and Immigration Union - https://ceiu-seic.ca/en/smsm/update-on-the-smsm-grievances-of-service-canada-cr-04-psdcs-smsm-1102/
July 20, 2017

Update on the SMSM grievances of Service Canada CR-04 PSDCs (SMSM-1102)

It has already been a year since the previous update was posted on the CEIU website. The Programs and Services Delivery Clerk (PSDC) files, i.e. for Service Delivery Agents (SDA-1) within Income Security Programs (ISP) and Computer Generated Investigation Officers (CGIO) within Integrity, were moving very slowly. In spite of the numerous follow-ups carried out by the National Union Representative, the employer did not seem to give these files proper priority.

However, the situation changed in September 2016. We thank Sister Magali Picard, PSAC Regional Executive Vice-President for the Québec Region, for her involvement. Since then, the employer has multiplied its meetings and efforts to move those two files forward.

A job evaluation was carried out in late April 2016 within 11 ISP centres across the country in order to prepare a draft of the revised SDA-1 job description. The union side received this draft in February 2017. In April and May 2017, the union team sent detailed suggestions and comments to the employer. On June 29th, 2017, a meeting was held in Gatineau during which the parties involved, including CEIU and PSAC union representatives, discussed the next steps. The employer is still reviewing the suggestions and comments as well as additions submitted by the union team.

With respect to CGIOs, after receiving the draft job description in February 2017, the union team came to the conclusion that the members do not find that it fits their work. In April 2017, the employer was asked to carry out a job evaluation as it had done within ISP in late 2016.

In May 2017, the employer agreed to perform a job evaluation. During the meeting held in Gatineau on June 29th, the employer submitted its action plan for the evaluation in the four regions of the country (Québec, West and Territories, Ontario, and Atlantic). The various steps of this process will be implemented by the Integrity Services Branch between July and the end of October 2017.

We will be in a position to provide another update by the end of this year. We understand quite well that the members find that the process is taking forever. However, we have noticed a positive change in the employer’s involvement in these two files during the past months and this reassures us on its intent to really move forward in order to meet its obligations further to the grievances allowed on March 26th, 2013.

Rest assured that CEIU will continue to follow these files closely.

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