Canada Employment and Immigration Union - https://ceiu-seic.ca/en/phoenix/update-on-phoenix-client-contact-centre-call-volumes/
January 15, 2018

Update on Phoenix: Client Contact Centre Call Volumes

As we can read on Public Services and Procurement Canada web site, the Pay Services Client Contact Centre is currently experiencing higher than normal call volumes. If you are trying to report an overpayment, you may also submit a Phoenix Feedback Form to inform the Pay Centre of your situation, and no further action will be required. We apologize for any inconvenience this is causing and will keep you informed of our efforts to resolve this situation.

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