Canada Employment and Immigration Union -


Given the numerous issues around the Phoenix implementation, CEIU decided to create this new section on this hot topic. This is so that members have access to the latest news on the difficulties they face. This will also provide resources and answers about Phoenix.

July 11, 2018


On June 12, 2018, members of the CEIU Ontario Locals 622/526 and PIPSC Quinte Branch celebrated this year’s National Public Service Week by presenting a petition for protesting ESDC’s handling of the Phoenix catastrophe. “We, the undersigned, wish to petition the Office of the Assistant Deputy Minister concerning the grave condition of pay issuance and the ...
February 28, 2018


Sisters, brothers and friends, Two years ago today, after laying off countless pay and compensation advisors, the federal government launched the Phoenix pay system in a misguided effort to save the government $70 million a year. Instead, it is costing taxpayers over a billion dollars to fix this disastrous pay system and has caused misery and ...
January 15, 2018

Update on Phoenix: Client Contact Centre Call Volumes

As we can read on Public Services and Procurement Canada web site, the Pay Services Client Contact Centre is currently experiencing higher than normal call volumes. If you are trying to report an overpayment, you may also submit a Phoenix Feedback Form to inform the Pay Centre of your situation, and no further action will be required. We ...
January 11, 2018

Phoenix: Important information about overpayments

The employer has informed PSAC that if you have received an overpayment, and your pay is administered by the pay centre in Miramichi, you must contact the call centre to report the overpayment. If employees report their overpayment by January 19, 2018 the government will only recover the net pay. The net pay is the ...
September 28, 2017

Workers burnt by Phoenix

How long would you continue doing your job if you could never be sure if your employer was going to pay you?
June 12, 2017

National Public Service Week

National Public Service Week will be held from June 12 to 16, 2017. PSAC is asking members to boycott the event again this year.
February 28, 2017

One Year Anniversary of Phoenix

February 24 marked the one year anniversary of Phoenix. Local 90153 had a small but mighty demonstration showing that the Employer needs to fix Phoenix now.
July 25, 2016

Fixing Phoenix: 10 ways PSAC is working for you!

We want you to know that our union is doing everything in its power to ensure the new pay system is fixed so you get paid on time. As well, the government must let public service employees know immediately about what personal information has been shared and how they can take steps to protect their identities. ...
June 17, 2016

Fix Phoenix

The federal government is responsible for paying public service workers on time for the work they do. Unfortunately, the new Phoenix pay system is not working and hurting many public service workers. It is also putting excessive stress on the employees who process pay under the new system.
May 13, 2016

Phoenix update: PSAC tells government of serious pay errors

PSAC President Robyn Benson conveyed our union’s serious concerns about the implementation of the final phase of the Phoenix pay system in a recent meeting with Public Services and Procurement Canada (PSPC) on April 25. PSAC has been sounding the alarm on this pay system for months now. Read the web article here!
April 28, 2016

PSAC presses government to fix Phoenix pay system

Federal public service workers deserve to receive their salaries in a timely fashion. And they should not have to face delays or errors due the former Conservative government’s decision to consolidate payroll services. Read the full article HERE.

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