Canada Employment and Immigration Union - https://ceiu-seic.ca/en/general/update-on-the-hrsdc-service-management-structural-model-smsm-job-description-grievances/
May 18, 2012

Update on the HRSDC Service Management Structural Model “SMSM” Job Description Grievances

A few years ago, HRSDC started an initiative called Service Management Structural Model “SMSM”. The department said that SMSM is “an adaptable, strategic tool designed to support organizational effectiveness.

One of its biggest impacts is the creation of generic job descriptions “GJD’s”. In 2008, the first wave of twenty released GJD’s impacting CEIU in regions mostly. This lead to four thousand five hundred SMSM job description grievances. In July 2008 CEIU signed a Memorandum of Understanding with HRSDC to process these grievances.

Numerous steps have been undertaken to resolve these grievances. Here is an update on where some of the GJD files are sitting.

Group

Job Title

Status

 
 

CR-03

Support Clerk

Adjudication*

The grievance was denied at third level and sent to PSAC for adjudication The employer declined mediation.

 

CR-04

Program and Service Delivery Clerk

Third level

The grievance has been presented at third level, this impacting some members, but there is still a 3rd level presentation for a remaining group within the CR-04, but. This would be done at the beginning of the summer.

 

PM-01

Integrity Services Officer

Review of the GJD

The grievance was presented at third level and the employer has allowed it. The employer will conduct a review of the job description

 

PM-01

Payment Service Officer

Third level

The grievance was presented at third level. The employer has not replied.

 

PM-01

Citizen Service Officer

Adjudication*

The grievance was presented at third level, was partially accepted and sent to PSAC for adjudication.

 

PM-02

Integrity Services Investigator

Adjudication*

The grievance was denied at third level and sent to PSAC for adjudication.

 

PM-02

Citizen Services Specialist

Adjudication*

The grievance was denied at third level and sent to PSAC for adjudication The employer declined mediation.

 

PM-02

Program Officer

Third level

The grievance has not been presented at third level. This might be done in the summer or fall.

 

PM-02

Services Canada Benefits Officer

Adjudication*

The grievance was denied at third level. CEIU sent it to PSAC for adjudication The employer declined mediation.

 

PM-03

Senior Integrity Services Officer

Closed

The grievance was denied at third level and sent to PSAC for adjudication The Union withdrew the grievance since the only grievor did not want to pursue any further. The file is closed

 

PM-03

Team Leader

Third level

The grievance was presented at third level. The employer has not replied.

 

PM-05

Service Manager

Closed

The grievance was denied at third level. The file was not sent to PSAC for adjudication. The grievors didn’t show interest in continuing. The file is closed

 

 

*It should be noted that when grievance files reach adjudication, the timeframe to get through the process would be at least two years.

More information will be posted when other updates on the SMSM GJD grievances are available.

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