Canada Employment and Immigration Union -
June 22, 2012

Service Delivery Agents 2 (SDA 2)

In April 2010, a notice was posted on this website with regards to the settlement reached in July 2011 concerning members who worked at Income Security Programs, Human Resources Development Canada as Service Delivery Agents 2`s from 1996 to 2006. 

Members who worked in both the in-person or front-end units and those who had worked within the telephone units were asked to self-identify using a confidential email address. 

Although many members did identify themselves, we have continued to receive emails and requests for consideration.  In order to be considered for admissibility by the Employer, members who have not yet self-identified are requested to provide their name, PRI, years of service in question, and office in which they worked to the following address:

Only time spent in the SDA 2 Income Security Programs will be considered.  The deadline for receipt of that information is close of business, August 31, 2012 after which time no new requests will be considered.

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