Canada Employment and Immigration Union -
October 17, 2018

ESDC Removed the 3-strike Rule in Call Centres

Earlier this year, CEIU put pressure on the employer to remove the 3-strike rule in call centres. This measure was put in place by ESDC to ensure that clients get the chance to correct their bad behavior when on the phone. While agents are dedicated employees who serve Canadians with professionalism, some have received unacceptable comments. Removing that 3-strike rule allows agents to use their judgment to end a call when they feel it’s right to do so.  For that CEIU thought that was important.

CEIU wants to celebrate this win and hopes that call centre agents can use their judgment across Canada. When facing violence wherever is the source, employees should report it to their supervisor and ensure that a ...

October 12, 2018

Update on SMSM PSDC CR-04 grievances Service Canada (SMSM-1102)

The union team was waiting for feedback from the employer on the new suggestions and comments sent in April 2018 regarding the revised CGIO job description at Integrity and the SDA-1s within Income Security Programs.

In July 2018, the employer confirmed that the new job description will apply only to employees that perform work related to pension services (benefit delivery services) and integrity services.

In September 2018, the employer confirmed that it had completed its review with the various key management actors to establish a final job description.

The next step will be that the Department will set up an interdepartmental classification committee in late October to evaluate the job description and determine its group and level. Once this committee has issued its ...

October 3, 2018

Local 80226 in Sydney holds a Day of Action

Helen King, President of the Local as well as the newly elected Alternate National Vice-President for IRCC can be seen in the middle of one of the picture with two other strong union supporters.

September 28, 2018

Results of 2 CEIU Elections

The elections for the following positions have now been concluded:

  • CEIU Alternate NVP for IRCC; and
  • CEIU 2nd Alternate NVP to the NVPs for the Quebec Region

Both elections were done electronically. Members were provided with a message from SimplyVoting advising them that they were entitled to vote for one or both of these elections.

Sister Helen King has been declared elected as the Alternate NVP for IRCC.

Brother John O’Leary has been declared elected as the 2nd Alternate NVP to the NVPs for the Quebec Region.

Congratulations to both elected members and thank you to all the candidates that ran for these positions and to the members that took the time to send in their vote.

CEIU would like to remind members to provide us with ...

September 12, 2018

2018 Public Service Employee Survey

As we can read on Treasury Board of Canada web site: “The 2018 Public Service Employee Survey will be conducted from August 20 to September 28, 2018. (…) This comprehensive survey will measure federal government employees’ opinions about their engagement, leadership, workforce, workplace, workplace well-being and compensation.”

Even though this is led by the employer mainly, when the results are published this is a valuable source of information that unions use for discussion with the employer on things that need improvement. Recent surveys had questions on thins such as the well-being and on the newest hot topic: Phoenix.

We invite all CEIU members to complete it if this has not already been done. The information should have come from your work email.

click here for previous articles

September 7, 2018 / An open letter to CEIU members from IRCC Vegreville, Alberta
September 7, 2018 / Victory for PSAC/CEIU members working at IRCC in Vegreville, Alberta
August 21, 2018 / Personal email needed – Upcoming elections at CEIU
August 1, 2018 / Position available – Membership Engagement Officer
July 19, 2018 / Position available – Administrative Assistant to National Union Representatives (NS, NL & Labrador and NB & PEI)
July 11, 2018 / FED UP with PHOENIX DEBACLES
June 28, 2018 / Reminder: 2018 CEIU National Scholarships
June 19, 2018 / National Indigenous Peoples Day
May 25, 2018 / Electoral campaigns – Members rights
April 30, 2018 / Coming Up on May 17: International Day Against Homophobia and Transphobia
April 26, 2018 / Update on SMSM PSDC/CR-04 Grievances at Service Canada (SMSM-1102)
April 24, 2018 / 2018 CEIU National Scholarships
April 23, 2018 / Summary of the March 2018 National Executive Meeting
March 29, 2018 / CEIU members elected to the PA bargaining team!
March 12, 2018 / Update on SMSM PSDC CR-04 Grievances at Service Canada (SMSM-1102)
March 9, 2018 / Black History Month in 2018 CEIU Local 70705
March 6, 2018 / 2018 will be the year of the Women! Celebrate International Women’s Day!
February 28, 2018 / Phoenix/Budget
February 20, 2018 / Joanne Daniel
February 8, 2018 / Join the Phoenix fight – live talk with CEIU!
January 30, 2018 / February is Black History Month
January 22, 2018 / CEIU National Young Worker Committee
January 19, 2018 / National Executive Minutes
January 15, 2018 / Update on Phoenix: Client Contact Centre Call Volumes
January 11, 2018 / Phoenix: Important information about overpayments
January 3, 2018 / Updated! CEIU is pleased to announce the winners of our text messaging contest!
December 14, 2017 / Treasury Board Units National Bargaining Conference – March 26th to 29th 2018
December 11, 2017 / Human Rights Day – December 10th
December 6, 2017 / We must never forget December 6, 1989
December 4, 2017 / The vote is on!
November 22, 2017 / Phoenix payroll mess will take several years and more than $540M to fix
November 21, 2017 / 2017 CEIU Scholarship Awards
November 20, 2017 / Results of elections – Delegates to the 2018 PSAC Convention
November 14, 2017 / Ontario Region Collective Bargaining Conference gets it done
November 9, 2017 / Call Centre Victory
November 8, 2017 / Call for Nominations – CEIU, Ontario Regional Council (ORC) Members
November 2, 2017 / National Executive meet in Ottawa for their 2017 Fall meeting
November 1, 2017 / The vote is on!
October 2, 2017 / Manitoba Saskatchewan Region founding Presidents Conference Winnipeg 11-15 September 2017
September 28, 2017 / Workers burnt by Phoenix
September 25, 2017 / United we stand, united we’re strong: no to violence!
August 18, 2017 / CEIU condemns the acts of racism and violence in the US and Canada
August 9, 2017 / Call Out: 2017 CEIU National Women’s Conference
August 1, 2017 / CEIU National Scholarships (Reminder)
July 28, 2017 / Collective Agreement Changes for Call Centres
July 20, 2017 / Update on the SMSM grievances of Service Canada CR-04 PSDCs (SMSM-1102)
June 20, 2017 / National Aboriginal Day – June 21
June 14, 2017 / Convention 2017 report
June 12, 2017 / National Public Service Week
May 31, 2017 / Government Delaying Signing of New Collective Agreements
May 25, 2017 / Workers rally in Edmonton to protest attack on rural Alberta communities
May 9, 2017 / Call for nominations for Alternate National Vice Presidents
May 3, 2017 / International Day Against Homophobia and Transphobia
April 4, 2017 / CEIU Delegates at the Canadian Labour Congress Constitutional Convention
April 3, 2017 / A New Beginning: CEIU Post Trusteeship
March 30, 2017 / Temporary Outgoing Email Issue
March 28, 2017 / National Vice-Presidents election results
March 21, 2017 / March 21st – International Day for the Elimination of Racial Discrimination
March 10, 2017 / Our new CEIU Leadership
March 8, 2017 / International Women’s Day
February 28, 2017 / One Year Anniversary of Phoenix
February 21, 2017 / Notice of clarification – Unfounded Allegations against Sister Nicole Ma
February 15, 2017 / Message from the Trustee, Chris Aylward, Regarding the End of the Trusteeship
February 8, 2017 / News from the 2017 National CEIU Convention floor
January 31, 2017 / Heartfelt condolences and sympathy to the victims and their families
January 31, 2017 / Deadline for nominations for NVP positions is Sunday February 5th, 2017
January 31, 2017 / Open letter to the CEIU Convention Delegates and Observers
January 31, 2017 / PSAC condemns attack on Quebec mosque, mourns for victims
January 16, 2017 / On behalf of the National Nominations and Elections Chairperson, the Canada Employment and Immigration Union (CEIU) is hereby calling for nominations
December 22, 2016 / PSAC postcard campaign calls on government to ban asbestos
December 21, 2016 / A tentative agreement between PSAC and Treasury Board has been reached
December 20, 2016 / Call for nominations for the positions of: National President, National Executive Vice-President & Alternate National Executive Vice-President
December 14, 2016 / Dear Santa
December 13, 2016 / CEIU Members Vote “Yes”
December 9, 2016 / CEIU Atlantic Deputy Trustees, Presidents and Executives showed support for our PSAC Bargaining team.
December 9, 2016 / HUMAN RIGHTS DAY December 10th
December 6, 2016 / December 6th – National Day of Remembrance and Action on Violence Against Women

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